Information we collect
We may collect information you choose to give us, including:
- your name, email address, phone number, company, project brief, and other details you send when asking about our services;
- messages and information you send to us through email, WhatsApp, or another communication channel; and
- job application information, including your contact details, role preference, portfolio link, written answers, and CV.
When you use the website, we and our service providers may also receive technical and usage information such as your IP address or a hashed version of it, browser and device information, pages visited, referral source, campaign information, and interactions with the website.
How we use information
We use information to:
- respond to enquiries and provide, quote, and improve our services;
- review job applications and communicate with applicants;
- operate, secure, troubleshoot, and understand use of the website;
- measure advertising and the performance of our campaigns; and
- meet legal obligations and protect our rights and users.
Analytics, advertising, and local storage
We use optional analytics and cookies to improve your experience, understand visits, and measure our ads. You can opt in or out at any time. With your permission, we use Google Analytics, Meta Pixel, and Microsoft Clarity. Clarity provides heatmaps and session recordings of interactions on our landing page, with sensitive content masked. We do not send booking form answers, names, or email addresses in our custom analytics events. These providers may use cookies or similar technologies and may process device, browser, activity, and network information under their own privacy terms. The website may also use browser storage for functional features, such as remembering a promotional offer. You can opt in or out of optional tracking using the Cookie settings link in the footer, and see your saved choice when you open it. We remember this preference for up to six months. You can also restrict cookies through your browser and use the privacy or advertising controls offered by Google and Meta.
How we share information
We do not sell your personal information. We may share information with service providers that help us operate the website and our business, including:
- Cloudflare for website hosting, delivery, and security;
- Supabase for database and private file storage;
- Resend for email notifications;
- Cal.com for scheduling calls when you open our booking calendar;
- Google, Meta, and Microsoft Clarity for analytics and campaign measurement;
- WhatsApp when you choose to contact us through the WhatsApp link; and
- workflow and business tools used to route or manage enquiries and applications.
We may also disclose information when required by law, to protect people or rights, or as part of a business reorganisation. Some providers may process information outside Nepal, subject to their safeguards and terms.
Job applications
Application details are available only to authorised people involved in hiring and to the service providers needed to receive, store, and review them. CV files are stored in private storage. Please do not include sensitive personal information in your application unless it is necessary for the role.
Retention and security
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including recruitment, customer service, record-keeping, security, and legal requirements. We use reasonable technical and organisational measures to protect information, but no online service or storage system is completely secure.
Your choices and rights
Depending on where you live, you may have rights to ask what personal information we hold about you, request a copy, correct it, object to or restrict certain processing, or ask us to delete it. You may also opt out of marketing messages at any time. To make a request, contact us at the address below. We may need to verify your identity, and some information may be retained where the law permits or requires it.
Children
Our website and services are not directed to children, and we do not knowingly collect personal information from children through the website. If you believe a child has provided information to us, please contact us.
Changes to this policy
We may update this policy when our practices or legal obligations change. We will post the updated version here and revise the effective date at the top of the page.
Contact us
For privacy questions or requests, email us at contact@dyangai.com.
Dyangai
Kathmandu, Nepal